FAQ'S

NSTC’s monthly IT services include a wide range of services, such as network management, hardware and software maintenance, data backup and recovery, cybersecurity protection, telecommanagement, CCTV camera systems, access control, and help desk support. This means that NSTC’s clients do not need to worry about managing multiple vendors or paying additional fees for add-on services.

NSTC's monthly IT services offer a cost-effective and scalable solution for businesses by tailoring their pricing to the type of devices andnumber of devices. 

NSTC is equipped to serve a diverse range of clients, including small, medium, and large businesses, non-profit organizations, government agencies, and educational institutions. We offer a broad range of services that cater to the unique needs of each client, regardless of their size, industry, or type.

NSTC offers a monthly IT contract that is signed for one year and reviewed every quarter. By signing a one-year contract, businesses can benefit from stable pricing and consistent IT support over an extended period. At the same time, the quarterly review process ensures that businesses can adapt to changing market conditions and emerging technologies.

NSTC determines the level of service its clients need by conducting a comprehensive audit and assessment of their IT infrastructure and operations. This assessment helps us identify your IT needs, evaluate your current systems, and identify areas for improvement.The result is a tailored, efficient, and effective IT support solution that helps the client achieve their business goals while remaining competitive and secure.

Response times for service requests are based on priority levels that represent their urgency and impact on the client's operations. NSTC’s system of priority levels include levels 1 through 4, with level 1 being the most urgent and level 4 being the least urgent.

• For urgent level 1 issues, response times are within 1 hour for remote support and within 3 hours for on-site support.
• For less urgent level 2 issues, response times are within 2 hours for remote support and within 4 hours for on-site support.
• For level 3 issues, response times arewithin 8 hours for remote support and within 48 hours for on-site support.
• For the least urgent level 4 issues, response times arewithin 24 hours for remote support and within 72 hours for on-site support.

Our monthly IT service agreement covers a broad range of IT issues to ensure that our client's systems and operations are running smoothly and securely. Some of the common issues that are covered under our monthly IT service agreement may include: Network Support, Server Maintenance and Support, Hardware Support, Software Support, Security Management, Help Desk Support.

The frequency of IT maintenance on our clients' systems varies depending on the specific needs of the client and their IT infrastructure. Some clients may need routine maintenance on a weekly or monthly basis, while other clients may opt for on-demand maintenance as needed.

Yes, NSTC offers a cybersecurity solution that maintains a strong defense against online threats and ensure the security of our clients’ systems and data. We also provide training and education for our clients on best practices for cybersecurity to help prevent breaches and other security incidents. By providing ongoing support and education, we help our clients stay ahead of the latest cybersecurity risks and mitigate potential damage.

NSTC provides a comprehensive set of features for data backup and disaster recovery, including:

• Automated backups (locally or to the cloud)
• Granular Backup Solutions (files, folders, entire drive, or virtual machines)
• Restore Options (full system restores or file-level restores)
• Replication and redundancy (replicate backups to multiple locations)
• Compliance (encryption)
• Monitoring and alerts (identify potential issues with backups, such as backup failures or data corruption).

With a combined 20 years of experience in the industry Logan and Sam have a wealth of knowledge and expertise in various aspects of IT. They have worked for various clients and have developed a broad range of skills in areas such as network infrastructure, security, cloud computing, and data analytics. At NSTC, all technicians are subjected to an extensive vetting process personally conducted by Logan and Sam to ensure that they are a suitable match for the specific job requirements.

Yes, we provide advice on IT strategy, assessing and improving IT infrastructure and processes, or implementing new technologies or systems. These services are designed to help clients improve their IT infrastructure, increase efficiency and productivity, and solve problems or challenges related to IT.

IT training services may include classes, seminars, or workshops on specific IT topics or technologies, such as cloud computing, cybersecurity, network infrastructure, or software development. These training sessions may be conducted in-person or online and may be customized to the specific needs and skill levels of the participants.

To contact us, we recommend submitting a helpdesk ticket through the NSTC icon located in the system tray. Alternatively, you may also reach us via phone or email if you are not already a NSTC client.

No, NSTC monthly contracts are designed to provide comprehensive coverage at the time of the agreement.